Refund Policy
By booking any service with YBO, you agree to the following terms and conditions:
1. Booking & Deposits
A non-refundable $200 deposit is required to secure your event date for all services. Rentals require an additional $200 damage protection deposit, payable via cash or Zelle, which is fully refundable upon return of the rental items provided no damage has occurred. No services or dates are confirmed until the required deposits are received. The remaining balance is due no later than three (3) days prior to the event, unless otherwise agreed to in writing.
2. Minimum Booking Requirements
A 3-hour minimum applies to all photography and photo booth services.
3. Cancellations & Refunds
If any photography or photo booth service is canceled more than 72 hours before the event, you are eligible for a 50% refund of the total service cost.Cancellations made within 72 hours of the event are non-refundable.Cancellations made within 48 hours of other services are subject to a 50% surcharge of the total service amount.Services rescheduled within 48 hours of the original event date are subject to a 25% rescheduling fee based on the total service cost.Once services have been provided, no refunds will be issued.
4. Client Responsibility
The client is responsible for providing access to the venue and ensuring a safe and suitable environment for setup and operation.Any delays or restrictions caused by the venue may impact service delivery and are the client’s responsibility.
5. Damage or Loss
The client is liable for any loss or damage to rental items or equipment during the event caused by guests, venue staff, or unforeseen incidents not caused by our team.
6. Photo & Video Usage
We reserve the right to use any photos or videos taken during the event for promotional purposes, unless otherwise requested in writing by the client.
7. Force Majeure
We are not responsible for delays or non-performance due to events beyond our control, such as natural disasters, severe weather, accidents, or government restrictions.
8. Delivery & Setup
For decor, rentals, and booths, setup and takedown times will be agreed upon during booking. Delays in venue access may result in reduced service time.
9. Digital Deliverables
For photography and 360/mirror photo booths, digital content will be delivered within the agreed timeline via email or shared link.
By submitting a deposit or rental cash deposit, you acknowledge and agree to these Terms and Conditions in full.